e. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. 1: 10: Fraud: EMV Liability Shift Non-counterfeit Fraud: 10. the time frame applicable for the chargeback reason code chosen. Reason code 83 represents a chargeback categorized as. Updated August 23, 2023. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. Below is a list of Mastercard chargeback codes used in eCommerce. 2 Added chapter providing information about the DiscoverChargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. Domestic Chargeback Dispute (Europe Region Only): A centrally acquired domestic transaction,. Description of Change Where to Look Incorporated the changes annoSummary of Changes, 13 December 2018 The following are changes with the most recent publication of this document. Chargeback Reason Codes - Visa and MasterCard Chargebeack reason codes with complete description and timeframes to dispute. Fraud. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. Maestro. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. DD: Unearned (disallowed) discount amount. 4999 Domestic Chargeback Dispute (Europe Region Only) Cardholder Disputes 4853 Cardholder Dispute 4841 Canceled Recurring or Digital Goods Transactions 4854. Network Processing ® © These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. Timeframe: Under card network rules, a cardholder has up to 120 calendar days from the settlement date to initiate a chargeback (depending on the chargeback reason code). Reason Code. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. ECM monitors first presentment chargebacks regardless of reason code or transaction type. The claim often, but not always, involves automated teller machines (ATMs). 6). Additionally, one clearing transaction. . Listed as American Express reason code 193, Visa reason code 83, MasterCard reason code 4863, and Discover reason code 6040, customers file fraudulent chargebacks when they believe fraud has occurred. UA02 Fraud – Card Not Present Transaction. 1 Different workflows Disputes will be routed in two different workflows, called Allocation and Collaboration. The following chargeback reason codes are related to EMV: Visa: 10. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Now, compliance cases go through Visa Resolve Online (VROL). 11, 16. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. Some crucial examples of specific documents used as compelling evidence are as follows: Delivery confirmation of the order; Conversations with the customer; Verification codes (AVS, Authorization, Card Security Code, 3D Secure 2. The first two digits indicate which category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. This guide is updated regularly to reflect the latest rules and. That said, looking up purchases using this number can make it easier to provide info following an. . This list was generated 5/4/2022. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. From there, a merchant can accept the chargeback or take action through the representment process to attempt to have the chargeback reversed. Depending on the reason code, chargeback disputes may have different time limits. The program focuses on small ticket and digital goods merchant fraud transactions. 15% -. REQUEST A DEMO. 4? Visa chargeback reason code 12. 11, 16. Chargeback Guide (PDF) - MasterCard. 26% - the number of chargebacks that result from undelivered orders. Payment Capture. 4. Many subscription payment disputes are made under code 13. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. Compare account numbers. . Always swipe the card once in the direction of the arrow shown on the reader. . 1 Goods and Services Related Issues 1. There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. 1 Allocation Fraud and Authorization related chargebacks will be processed through an automated workflow. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. Step 2: Customer initiates the chargeback. 3. It depends on the chargeback reason code associated with the dispute. Check with the issuing banks to determine what time limits may apply to you. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. The system does not accept Blank as a value, even if it is defined in the UDC table. EN. . 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. Visa Chargeback Reason Codes; MasterCard. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Write Off. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. Learn how to handle chargebacks with Mastercard's comprehensive guide for merchants. But cardholders and merchants have different time limits. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Each code corresponds to an issue or problem. . Mastercard chargeback reason code 4999 falls under the “Point-of-Interaction Error” category. Visa groups its chargeback codes into four. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. 45. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about the ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. Summary of Changes, 10 May 2016. Do you want to know how to handle chargebacks in India? Download the Chargeback Guide from Mastercard and learn about the rules, procedures, and best practices for resolving disputes. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. Click on “report a problem” and select the transaction in question. Reason code:. Another downside is that chargebacks on annual subscriptions. These codes are broken down into five different category. 0: Changed report name from Downloadable Dispute Report to Case Report. That suggests that in the times when merchants are compelled to file a dispute, most of the time they will prevail. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. The shorthand description is “Domestic Chargeback Dispute (Europe Region Only). Code. Despite concerns about increased friction, every merchant should deploy 3-D Secure at checkout. Merchant category codes directly impact chargeback management, too. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. . Reason codes are important to help merchants address recurring. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank;. 2. Description of Change Where to Look Corrected the calendar days for the AuThe problem continues to grow out of control with each year. #9. Mastercard chargeback reason code 4999 falls under the “Point-of-Interaction Error” category. However, the return request is invalid, as the customer does not have a. Chargeback Reason Code . It covers topics such as chargeback rights, time frames, reason codes, arbitration and compliance. Visa categorizes these types of disputes as “first-party misuse” under their reason code 10. FRAUD. Total views 100+ Dr. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. This guide is updated regularly to reflect the latest rules and standards of Mastercard. Of course, some of these inquiries will still inevitably progress to the chargeback phase. 1 chargeback: 1. Authorisation. A Mastercard chargeback reason code is a code number that’s assigned to one or more specific chargeback issues when a Mastercard is declined. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Download this sample Chargeback Rebuttal Letter. Here’s how. Spot these types of chargebacks using the below reason codes. . VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. 1 EMV Liability Shift 10. . WEX began issuing chip cards in Q4, 2020. FR4 Immediate Chargeback Program. The codes for each card brand are listed below along with the recommended documentation to provide. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. . . Technical. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. So don’t spend another second worrying about chargebacks. The tickets were held at the box office, and no signature, swipe or imprint. Watch on. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. However, Shopify has whittled down these 100+ reason. The third digit indicates the specific reason within this category. Now, compliance cases must be submitted through Visa Resolve Online (VROL). BIO 101. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedRequirements for issuers first chargeback acquirers. 2. Reason Code 03. For more information on these and other updates, check out our complete chargeback reason. The way you manage chargebacks depends on your account setup. Clearing. Required Authorization Not Obtained. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. Having a Lax Attitude Toward Industry Rules & Regulations. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Reason Code. This is a program that allows American Express to process any dispute immediately as cardholder files a chargeback for any reason than actual fraud. Arbitration Chargeback Message Reason Code Removed first bullet in Supporting Documents section Arbitration Chargeback. This means providing evidence that will undermine the cardholder’s claim. Chargeback reason code. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Most reason codes apply to any merchant, regardless of what’s being sold. Fight; Prevent;. 11, 16. 2 Compliance CasesShopify Payments Chargeback Reason Code #5: Product Not Delivered. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. 4999: Domestic Chargeback Dispute (Only for Europe) American. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. Chargeback. 196 Chargeback Reason Codes, Chip Liability Shift Chargebacks—Mastercard Europe ATM Transactions (Mastercard, Maestro, and. It indicates that the merchant has not properly deposited the transaction amount within the card network’s acceptable time frame and a chargeback will be issued as a result. 08. 4999: Domestic Chargeback Dispute (Europe Region. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. The shorthand description is “Late Presentment. 1 Quick Reference Lead. Ideally, the chargeback reason code will determine the type of evidence you share. The chargeback reason codes below explain why this happened. 189 Acquirer Use of Message Reason Code 7623. If the conflict can be settled, the acquiring and issuing banks do so. On the home screen, tap “Disputes. . Most chargebacks occur due to merchant error, true fraud and friendly fraud. 11, 16 November 2015, Elimination. There is a USD 25 limit for the First Chargeback (Reason Code 22). EN. If the merchant has a signature showing that the order was delivered, or evidence that the. Arbitration Chargeback/1442 Message - MasterCard. There are several types of chargeback reason codes that can be used, including the following: 1. Discover is a credit card network and an issuing bank—just like American Express. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. 11, 16 November 2015, Elimination. Chargebacks with the following reason codes have been requested due to fraudulent activity: Chargeback reason American Express reason code. 3: Goods or services were not received: C08: RG: 4855: 13. Chargeback reason code 11. Utility Services. Summary of Changes, 13 December 2018 The following are changes with the most recent publication of this document. Summary of Changes, 13 December 2018 The following are changes with the most recent publication of this document. Chargeback-Verfahren. Either the acquiring or issuing bank could initiate the. FR6. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. 4 disputes through Verifi’s Order Insight®, which ChargebackHelp clients are integrated with already under CBH+Deflect . Valid Values/Format: 22 - First Chargeback Handling Fee. Improper Use of Message Reason Code 4999. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. This document reflects changes made since the 28 April 2016 publication. BIO. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. Visa chargeback reason code 75 is filed as an honest mistake. Nachstehend haben wir für Sie die häufigsten Ursachen mit ihren sogenannten Reason Codes aufgelistet. ProfNewt2605. Stage 1: First Chargeback. Specifically, these updates only pertain to transactions that are charged back after Oct. Pages 100+ Total views 100+ Collège April-Fortier. Visa chargeback reason codes. 1. Technical. UA05 Fraud – Chip Counterfeit Transaction. 2: Canceled Recurring Transaction, and those disputes would still go through the normal chargeback process. Reason Code 4999 Category Other Claim Used when a cardholder claims a particular transaction charged as a sale should have been a credit. Ensure that the digits of the. 1. Updated Visa Reason Codes. 4: “Other Fraud. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included Clearing. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The transaction was refunded prior to the initiation of the chargeback: provide proof of refund. Learn the details, the cause, how to respond and how to prevent Mastercard Reason Code 4999 Domestic Chargeback Dispute (Europe) . Example: 25. September 2011: 5. Reason Code Reason Code North-America Reason Description; 4540: F29:. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. As part of its move to support card-not-present merchants and airlines, Visa made changes to the compelling evidence requirements for four key reason codes: Reason Code 30: Services Not Provided or Merchandise Not Received. You’ll put that reason code, the transaction amount and authorization number, and state that the. S. Utility Services. Chargeback guide 4 may 2021 189 supporting documents. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. 9/7/2022. Try Shopify free for 3 days, no credit card required. Merchants who believe they have received an invalid chargeback under reason code 13. 4. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. 16 Chargeback Reason Code 71 – Declined Authorization. R03 Insufficient Reply. There are four general chargeback code categories: Fraud; Quality; Clerical; Technical; Fraud. On that note, below are some vendor missteps that could result in Visa reason code 13. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. 4859 Addendum, No-show, or ATM Dispute. processed the transaction correctly. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedDescription of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involvingVisa Chargeback Reason Codes. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. For example, the merchant bills the cardholder in installments. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. 10. It is associated with a chargeback reason code, and it is specific per Card Scheme. Description of Change Where to Look Incorporated the changes annoA well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. 3: Goods or services were not as described: C31: RM: 13. 4999 - Domestic Chargeback Dispute (Europe region only) The issuer may use this reason code when a dispute is possible under domestic rules, but doesn’t meet another chargeback categorisation. Acquirer Use of Message Reason Code 7623. Older time limits for disputes. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Tap “>” beside the charge to see an accurate timeline view of the disputed transaction. Which is meant to know the reason for the dispute. Credit not processed for cancelled or returned goods and services 2. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardWith an eCommerce transaction, 3-D Secure technology works like an online PIN code. Which definitely guide includes the chargeback motive. Updated Disputes/Chargeback Policy Coming April 2024Chargeback Guide June 2020 - Free ebook download as PDF File (. Paymentology will submit the chargeback using the appropriate chargeback reason code. Include any terms relevant to the transaction, including return, cancellation and. ” Currently, merchants can already prevent many 10. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. There are four primary phases to a Visa dispute: After Visa adopted VCR processes, most card networks altered their dispute cycles to be more in line with that used by Visa. . . Acquirer Use of Message Reason Code 7623. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that included Try Shopify free for 3 days, no credit card required. Please refer to chapter 5 for more information. Complete Guide to Visa Compelling Evidence Update CE 3. Description of Change Where to Look Incorporated the changes annoThe standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. Mastercard uses reason code 4842 for late presentment chargebacks, but the conditions are considerably more complex. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andWhen that happens, the issuing bank will gather evidence from the customer and assign a reason code to the chargeback based on the card issuer. There are two parts to this. Level 2/Phase 2: Chargeback. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. 1: Fraud (10) EMV Liability Shift Counterfeit Fraud: 10. Here’s how your store can prevent and deal with chargebacks. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. Attach a copy of the statement (printscreen from the Internet banking might be the easiest). Each chargeback received a numeric code which is known as the “reason code”. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. This would be filed using reason code 12. Each reason code has its own set of regulations regarding: Proper and. 7, "Compelling Evidence" Added Compelling Evidence policy that details incremental optional requirements that Merchants may provide to support Chargeback reversal requests. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. In the distribution industry,. Reason Code 81: Fraud. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Cause The merchant. Here’s how your store can prevent and deal with chargebacks. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. The existing 22 chargeback reason codes will be replaced by new reason codes and grouped into 4 categories: 1. The chargeback process can last from one month to six months. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. 4800–4999. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. If the customer’s story matches. \. Chargeback time frames - A specific period during which a chargeback can be raised. 0 only applies to reason code 10. . Both EFM and ECM measure compliance at the MID level. Once you receive this notification, you have 11 days to submit a response. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. 31. Immediately reverse erroneous or duplicate transactions or issue credits to cancel it. Versions Affected: v5, v6. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. 6. 2: Fraud (10) EMV Liability Shift Non-Counterfeit Fraud: 10. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Customer Dispute. Visa Chargeback Reason Codes. Vendors that do not. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. Friendly fraud. These are only a handful of common Visa chargeback reason codes. What is a chargeback time limit? The chargeback response. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Chargeback Reason Codes. Notification of Fraud. The shorthand description is “Domestic Chargeback Dispute (Europe Region Only). So the company has more incentive to side with customer during cardholder. Valid chargeback reason codes are defined in UDC 03B/CB. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. Section5. 4999: Domestic Chargeback Dispute (Europe Region Only) Point-of-Interaction Error: 4853: Cardholder Dispute: Cardholder Disputes: 4841:Goods / Services Damaged or Defective. Clearing. Ethoca alerts can prevent chargebacks before they hit your bank account. Most commonly the payer is a consumer. Do you want to learn more about the chargeback rules and procedures for Mastercard transactions? Download this comprehensive guide that covers the chargeback cycle, the reason codes, the documentation requirements, and the best practices to prevent and dispute chargebacks. There are dozens of reasons why cardholders and issuers dispute transactions. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Reason Code 53: Not as Described or Defective Merchandise. 04/09/14 Discover: DC, U02. . Availability Date: October 24th, 2021. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No.